سياسة الاستبدال والإسترجاع

At Keen Store, your satisfaction is our goal. Q: In the process of returning the damaged product, what are the steps taken regarding that? A: When you wish to return the damaged product and choose an alternative product, please contact our customer service team via WhatsApp. Q: How can I return the damaged product? A: Our customer service team will be happy to assist you by sending a ticket on the order, or through the customer service available in our store, or through contact numbers, or social media messages. Q: How long is the allowed period to return the damaged product? A: You can exchange / return the damaged product within 7 days from the date of purchase. Q: How long does the exchange / return process for the damaged product take? A: At Keen Store, we work hard to satisfy you. The exchange / return process may take 10 working days.